1.1.    These Terms apply to all users of the Services, whether you access the Services as a visitor, a registered user, a paying subscriber, or a purchaser of OBDeleven hardware. Certain features or parts of the Services (for example, account-based features, purchases, subscription-based features and access to specific vehicle-related functions) require account registration and/or the purchase of OBDeleven hardware or software; such features are governed both by these Terms and by any additional terms or instructions provided at the time of purchase.
 

1.2.    By accepting these Terms you confirm that all personal data you provide to OBDeleven is accurate, complete and up to date. OBDeleven is not liable for losses or damages resulting from incorrect, incomplete or outdated personal data. The processing of your personal data is governed by our Privacy Policy.
 

1.3.    If any provision of these Terms is determined to be invalid, illegal or unenforceable by a court of competent jurisdiction, that provision will be modified or severed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
 

1.4.    We strive to provide continuous and reliable Services, but we do not guarantee uninterrupted or error-free access. We may, at our sole discretion, change, suspend, restrict or discontinue any aspect of the Services (including features, content, pricing or availability) at any time without prior notice and without liability to you.

 

1.5.    These Terms are legally binding on you as soon as you access or use the Services, whether or not you complete a registration or purchase process.

 

 

 

2.1.    You may register for and use the Services only if permitted under applicable law (for example, you meet minimum age and legal capacity requirements). By creating an account you represent and warrant that you have the legal capacity to enter into these Terms or that you are acting with the consent of a legal representative. OBDeleven reserves the right to suspend or delete accounts created in breach of this clause.

 

2.2.    Each account must be registered to a single natural person. Collective, shared or workshop accounts are prohibited unless expressly permitted in writing by OBDeleven.

 

2.3.    You are responsible for maintaining the confidentiality of your login credentials and any other information used to access your account. You agree not to share login information with third parties. All activities performed using your account will be deemed to have been performed by you, and you will be responsible for all actions, losses and liabilities arising from such use.

 

2.4.    You must notify OBDeleven immediately if you suspect unauthorized use of your account or a breach of security. OBDeleven is not liable for any losses arising from unauthorized use of your account prior to notification unless required otherwise by applicable law.

 

2.5.    OBDeleven may suspend or terminate access to the Services, or delete, block or restrict any account, without notice and at our sole discretion, if we reasonably suspect breach of these Terms, unlawful activity, fraud, misuse of the Services, or for any other legitimate reason.

 

 

 

3.1.    The Services and any information, materials and content available through them are to be used only for personal, non-commercial purposes, unless expressly agreed otherwise in writing by OBDeleven. You may not copy, reproduce, distribute, publish, commercially exploit or otherwise use any part of the Services for commercial purposes without prior written consent from OBDeleven.

 

3.2.    You are solely responsible for any content you submit, post, transmit or display through the Services (including comments, forum posts, diagnostic logs, images, videos, charts and other materials). You must not submit content that: is unlawful, misleading, fraudulent, defamatory, obscene, discriminatory, abusive, threatening, infringes the rights of third parties (including intellectual property rights), is harmful to minors or otherwise prohibited.

 

3.3.    When publishing or sharing information (for example charts, diagnostic logs or other vehicle-related reports), you should avoid including personal data of vehicle users or other third parties. Such information may become accessible to other users and OBDeleven is not responsible for personal data included in user content except as provided in our Privacy Policy or as required by law.

 

3.4.    OBDeleven is not obligated to monitor user content but reserves the right to monitor, review, modify, remove or restrict access to any user content that we believe, in our discretion, violates these Terms or applicable law, or that we deem harmful, inaccurate or otherwise inappropriate. We may take any action we deem necessary to protect the Services, our users, or third parties.

 

3.5.    User-generated content does not constitute advice, representation or endorsement by OBDeleven. You must not rely on user-generated content as professional advice.

 

3.6.    You must not: (a) attempt to gain unauthorized access to the Services or other users’ accounts; (b) interfere with or disrupt the integrity or performance of the Services; (c) attempt to circumvent any technical protection or monitoring used to protect the Services; (d) use the Services to conduct unlawful commercial activities, including advertising, offering goods or services in breach of applicable law; or (e) use the Services for any illegal purpose.

 

3.7.    By creating or sharing content on the Services you agree to: (a) post content in the correct category; (b) remove or correct outdated or misleading posts where appropriate; (c) refrain from spreading false or unlawful information; (d) refrain from unauthorized advertising or offering goods or services that violate law or good morals; and (e) not to use the Services for illegal activities.

 

3.8.    OBDeleven is not a party to, and takes no responsibility for, transactions, offers or communications between users. Any transaction undertaken with another user occurs at your own risk.

 

 

 

4.1.    Registered users may participate in OBDeleven’s referral program by generating referral links through the Application. If a new user (“Referee”) follows such a referral link and purchases eligible products or services (for example, OBDeleven devices, Pro Pack or Ultimate Pack), the referring registered user (“Referrer”) may be eligible to receive in-app credits.

 

4.2.    Referral credits are subject to validation (including a 30-day validation period during which returns of the purchased products must not occur). The amount of credits awarded per successful referral is stated within the Application and may be amended by OBDeleven at any time without prior notice.

 

4.3.    OBDeleven reserves the right, at its sole discretion, to modify, suspend or terminate the Refer and Earn program, to change the eligibility criteria, to adjust the amount or type of credits awarded, or to revoke credits in cases of suspected misuse or fraud.

 

4.4.    By participating in the referral program you accept these Terms and any additional rules or conditions set out within the Application concerning the program.

 

 

 

5.1.    Through the Services you may purchase OBDeleven hardware (for example vehicle interfaces and adapters) and software or virtual goods (for example the Applications, Pro or Ultimate subscription plans, credit codes). OBDeleven hardware is designed to operate only with Applications. The Services are intended to be used with compatible vehicles and OBDeleven devices only; the list of compatible vehicle models (the “Compatibility List”) is published in the website and Applications and is part of these Terms. OBDeleven warrants compatibility only for vehicles listed in the Compatibility List. We are not liable for purchases made for incompatible vehicles.

 

5.2.    Activation codes for Pro and Ultimate subscriptions are valid for a period of 365 days from the date of purchase unless stated otherwise at the point of purchase. You may not activate a new Pro or Ultimate subscription more than thirty (30) days before the expiry of your existing subscription. If you renew a Pro or Ultimate subscription within thirty (30) days before its expiry, the new subscription term will be added to the remaining time of your current subscription.

 

5.3.    The following rules apply to Pro and Ultimate subscription interactions:

 

5.3.1.    If you hold an Ultimate subscription and fewer than thirty (30) days remain until its expiry, you may activate a Pro subscription; the Pro subscription will commence only after the Ultimate subscription expires.

 

5.3.2.    If you hold a Pro subscription and activate an Ultimate subscription, the Ultimate subscription will commence immediately. Any unused Pro subscription time will be paused during the active Ultimate subscription and will resume after the Ultimate subscription ends in accordance with your prior balance.

 

5.3.3.    If you activate an Ultimate subscription during an active Pro subscription and later return or cancel the Ultimate subscription in accordance with applicable return policies, your Pro plan balance will be restored to the position it was in prior to Ultimate activation, to the extent technically possible.

 

5.4.    Upon expiry of an Ultimate subscription:

 

5.4.1.    If you had an active Pro subscription prior to obtaining the Ultimate subscription, your Pro subscription will be reactivated for the remaining period it had prior to Ultimate activation (subject to these terms and to applicable adjustments).

 

5.4.2.    If you did not have a Pro subscription before Ultimate activation, the Basic plan (free tier) will apply.

 

5.4.3.    If your Pro subscription has also expired, the Basic plan shall apply automatically.

 

5.5.    Ultimate subscriptions include a credit allocation to enable certain Services. You receive 10,000 credits per 12-month period for each Ultimate subscription. For multi-year Ultimate plans, credits are allocated in full at activation. Unused credits do not carry over to subsequent annual cycles. If you deplete your credits before the end of the 12-month period, you may either wait until the next annual allocation or purchase additional credits if available. OBDeleven reserves the right to modify the number, usage or allocation of credits provided to Ultimate subscription holders.

 

5.6.    The Lifetime VAG Pro Plan is a specific offering that applies only within the OBDeleven VAG Application and grants access to certain Pro features for Volkswagen Group vehicles. “Lifetime” for the VAG Pro Plan means for as long as the OBDeleven VAG Application is supported by OBDeleven; OBDeleven reserves the right to modify or discontinue the Lifetime VAG Pro Plan at any time and to change its scope or availability. The Lifetime VAG Pro Plan is not transferable to the main OBDeleven Application.

 

5.7.    The Application is compatible with devices running Android 8.0 or later and with iOS versions as specified for each Application (for example iOS 14 for OBDeleven VAG and iOS 16.6 for OBDeleven) or later. A stable internet connection may be required for certain Services and features. You are responsible for any fees or charges associated with your internet connection or mobile data plan; OBDeleven is not liable for such costs.

5.8.    Information about pricing, payment methods, delivery, warranty, and return policies is available in the relevant sections of the Site and Applications and forms part of these Terms. Prices shown at the point of sale are the authoritative prices for purchase. If you receive defective hardware, you may be entitled to return it for repair, replacement or refund in accordance with applicable consumer protection laws and the provisions below.

 

5.9.    Customers located outside the EU are responsible for any VAT, customs duties, import taxes or other charges required under their local laws; OBDeleven is not responsible for or liable for such charges.

 

 

 

6.1.    You may return hardware (for example OBDeleven devices and adapters) that is in good condition within 14 working days of receipt for any reason, provided it is returned in its original packaging and shows no signs of use. Shipping costs for returns are non-refundable unless otherwise required by mandatory consumer law. The right to return hardware within this period does not affect your statutory consumer rights under EU law or other applicable mandatory consumer protection laws.

 

6.2.    Virtual goods such as Pro or Ultimate subscription plans may be returned within 30 days of purchase provided you have not used any features of the subscription. If you have used at least one feature of a subscription, that subscription cannot be returned. Unused credit activation codes may be returned within 30 days of purchase; used codes are non-refundable.

 

6.3.    OBDeleven uses third party subscription management and analytics providers (including Adapty.io) to track and process refunds issued by external platforms (for example Apple App Store or Google Play). If a refund is confirmed by such platforms, OBDeleven may revoke access to the refunded subscription or virtual goods, deduct previously granted credits, and—where applicable—apply a negative credit balance or other adjustments to your account to preserve consistency with refunded amounts and to prevent misuse. By using the Services you agree that refunds processed by third party platforms may result in adjustments to your account and access. Detailed instructions for returns and refunds are available on the Site and in the Applications.

 

6.4.    Refunds are subject to verification and to the policies of the payment or platform provider used for the original purchase. OBDeleven reserves the right to refuse refunds where you have breached these Terms or where there is evidence of abuse, fraud or misuse of the Services.

 

 

 

7.1.    Certain functions of the Applications and Services interact with a vehicle’s electronic and technical systems. Use of OBDeleven hardware or software may affect the operation, safety or performance of a vehicle. By using the Services you assume full responsibility for and all risks associated with any impact on the operation, safety or performance of your vehicle resulting from the use of OBDeleven hardware or software, including but not limited to effects on braking, airbag, safety or other safety-related systems.

 

7.2.    Any AI-based functionalities or features made available within the Application (including recommendations, diagnostics or other outputs generated by machine learning systems) are provided on an “as is” basis. OBDeleven expressly disclaims all liability for the performance, accuracy, reliability, completeness or suitability of AI-generated recommendations, diagnostics or actions. AI features may change, be updated, or be removed at any time without notice. You assume all risk associated with their use.

 

7.3.    By purchasing OBDeleven hardware, you acknowledge that such goods are certified with regulatory markings and standards where applicable (for example CE, FCC, KC, UKCA, MIC and IC) and are compliant with the legislation of the certifying country. It remains your responsibility to ensure that the acquisition, importation and use of the goods complies with the laws and requirements of your own country. OBDeleven is not liable for any consequences, including penalties or restrictions, arising from non-compliance with local laws or import rules.

 

7.4.    When using OBDeleven hardware and software to access Volkswagen Group’s SFD (Schutz Fahrzeug Diagnose/Vehicle Diagnostic Protection) service, you must comply with the following rules and limitations:

 

7.4.1.    Purpose limitation: SFD may be used only for repair and maintenance purposes as permitted by Volkswagen. Use for other purposes is prohibited.

 

7.4.2.    Accountability: You are personally responsible for all SFD requests and activities conducted under your account.

 

7.4.3.    Token use: Forwarding, sharing or otherwise disclosing SFD tokens or credentials to third parties is strictly prohibited.

 

7.4.4.    Data protection: You must comply with all applicable data protection laws and requirements relating to vehicle users and personal data involved in SFD activities.

 

7.4.5.    Usage limits: SFD usage through OBDeleven is limited to the following per-user caps: 100 requests per user per hour; 1,000 requests per user per day; 40 different VIN requests per user per day. These limits may be updated or modified in accordance with Volkswagen’s terms or technical requirements.

 

7.4.6.    Volkswagen maintenance: Volkswagen may perform scheduled maintenance or updates to SFD-related infrastructure. Such maintenance is typically conducted between 10:00–12:00 CET (11:00–13:00 Lithuania time) on the second Sunday of each month; interruptions to SFD access are possible during these periods.

 

7.5.    The Volkswagen Group provides SFD directly. OBDeleven is not responsible for interruptions, limitations, malfunctions or outages of the SFD service and disclaims liability for consequences arising from such events. We will use reasonable efforts to notify you of material changes to SFD availability or terms and to request your acceptance of any updated terms where required.

 

7.6.    Misuse of SFD or other Services (for example exceeding permitted usage limits, making invalid requests, breaching SFD terms, or engaging in fraudulent activity) may lead to temporary or permanent account suspension, internal investigation, removal of access, or referral to law enforcement authorities. Unlawful activities such as tampering with control units, performing unauthorized modifications without the vehicle owner’s consent, or other criminal conduct will result in immediate account blocking and may be reported to appropriate investigative authorities.

 

7.7.    Certain Application functions may cause damage to property, health or life if used improperly. Do not use the Application unless you fully understand and accept the potential effects of the following functions (including but not limited to):

 

7.7.1.    Adaptations and Long Adaptations;

 

7.7.2.    Basic Settings;

 

7.7.3.    Security Access;

 

7.7.4.    Coding, Coding II, Long Coding, Subsystem Coding;

 

7.7.5.    Output Test;

 

7.7.6.    Gateway List Coding;

 

7.7.7.    Change Diagnostic Service.

If you are uncertain about the meaning or effect of any function, seek assistance from an authorized vehicle representative or qualified technician before use.

 

7.8.    If you suspect that vehicle settings or functions are not operating correctly after using the Application, you should immediately contact OBDeleven customer support.

 

7.9.    To the fullest extent permitted by applicable law, the Services are provided “as is” and “as available” without warranties of any kind, whether express, implied or statutory (including implied warranties of merchantability, fitness for a particular purpose, quiet enjoyment or non-infringement). OBDeleven does not warrant that the Services will meet your requirements or operate without interruption, error or defect.

 

7.10.    TO THE FULLEST EXTENT PERMITTED BY LAW, OBDELEVEN SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICES OR THESE TERMS. SUBJECT TO MANDATORY LAW, OBDELEVEN’S TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATING TO THE SERVICES OR THESE TERMS SHALL BE LIMITED TO THE AMOUNT YOU PAID TO OBDELEVEN FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THIS LIMITATION APPLIES REGARDLESS OF THE FORM OF ACTION OR THE THEORY OF LIABILITY.

 

7.11.    For your safety, do not use the Services while driving. OBDeleven disclaims liability for any damage, injury or loss resulting from the use of the Services while driving or in breach of road safety rules.

 

 

 

8.1.    OBDeleven and its licensors retain all rights, title and interest (including intellectual property rights) in and to the Services, the Site, the Applications and all content, designs, source code, software, databases, text, images, photographs, graphics, videos, user interfaces and other materials made available through the Services. Nothing in these Terms grants you any right, title or interest in such materials except for the limited, non-exclusive right to use the Services in accordance with these Terms.

 

8.2.    By creating or submitting content through the Site or Applications using tools or features provided by OBDeleven, you hereby irrevocably transfer and assign to OBDeleven all intellectual property rights in that content, free of charge and for the entire duration of protection under applicable laws. To the extent such transfer is not legally possible, you grant OBDeleven an exclusive, worldwide, perpetual, irrevocable, royalty-free license (with the right to sublicense) to use, reproduce, modify, distribute, display and otherwise exploit such content in any form and by any means. You represent and warrant that you have full authority to grant such rights and that the content does not infringe any third-party rights.

 

8.3.    The Services may contain links to third-party websites or resources. OBDeleven is not responsible for the availability, accuracy, content or practices of such third-party websites. Links are provided for convenience only and do not constitute an endorsement by OBDeleven. Your access and use of third-party websites is at your own risk and subject to the terms of those third parties.

 

 

 

9.1.    You agree to defend, indemnify, and hold harmless OBDeleven, its affiliates, directors, officers, employees, agents, and partners from and against any and all claims, damages, obligations, losses, liabilities, costs, debts, or expenses (including but not limited to legal fees) arising out of or related to:

 

9.1.1.    your use of the Services, including misuse of OBDeleven hardware, software, or subscriptions;

 

9.1.2.    your violation of these Terms or any applicable law;

 

9.1.3.    any content or data you submit, post, or transmit through the Services;

 

9.1.4.    any claim brought by a third party (including vehicle owners, regulators, or Volkswagen Group) as a result of your actions when using the Services, including SFD misuse.

 

9.2.    OBDeleven reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In such cases, you agree to cooperate fully with OBDeleven’s defense.

 

 

 

10.1.    You may not use, export, re-export, import, or transfer the Services (including hardware, software, or technical data) except as authorized by applicable law.

 

10.2.    By using the Services, you represent and warrant that you are not:

 

10.2.1.    located in a country or territory that is subject to comprehensive trade or economic sanctions (including but not limited to Cuba, Iran, North Korea, Syria, or regions subject to sanctions); or

 

10.2.2.    identified on any restricted party lists maintained by the European Union, United States, United Kingdom, or other applicable jurisdictions.

 

10.3.    You agree not to provide access to or use of the Services to individuals or entities prohibited under applicable sanctions or export control laws.

 

10.4.    OBDeleven reserves the right to restrict or terminate access to the Services if required by applicable sanctions, export laws, or government authorities.

 

 

 

11.1.    OBDeleven uses tools such as Adapty.io and may rely on external platform providers to administer subscriptions, validate purchases, and process refunds. If a third party confirms a refund, OBDeleven may revoke access to the refunded subscription or goods, deduct credits granted for the refunded purchase, or apply a negative credit balance to your account. These adjustments are made to preserve account consistency and to prevent misuse. Where such an adjustment is made, OBDeleven will notify you and provide instructions; failure to comply with resulting account balances may result in restriction or suspension of Services.

 

11.2.    Detailed instructions for returns, refunds and cancellations are available on the Site and in the Applications. Please consult the returns and refund pages for the exact process, required documentation and timeframes.

 

 

 

12.1.    These Terms may be translated into other languages for convenience. However, translated versions may not always be complete or up to date.

 

12.2.    In the event of any conflict or inconsistency between the English version of these Terms and a translated version, the English version shall prevail and govern your use of the Services.

 

 

 

13.1.    These Terms and any disputes arising from or relating to the Services shall be governed by and construed in accordance with the laws of the Republic of Lithuania, without regard to its conflict of law rules, except to the extent that any mandatory consumer protection law requires otherwise.

 

13.2.    Any dispute, controversy or claim arising out of or in connection with these Terms which cannot be resolved amicably by negotiation shall be submitted to the competent courts of the Republic of Lithuania located at or nearest to the registered office of OBDeleven, unless mandatory law provides otherwise for consumer disputes.

 

13.3.    Notwithstanding the foregoing provisions, nothing in these Terms prevents you from asserting rights required by mandatory consumer protection laws in your jurisdiction.

 

 

 

14.1.    OBDeleven may assign or transfer, in whole or in part, its rights and obligations under these Terms to any third party without your consent and without prior notice. You may not assign your rights or obligations under these Terms without OBDeleven’s prior written consent.

 

14.2.    OBDeleven may amend these Terms at any time. Updated Terms will become effective upon publication on the Site or within the Applications. In cases where a change materially affects your rights or obligations, we will make reasonable efforts to provide notice. Your continued use of the Services after publication of updated Terms constitutes acceptance of such changes.

 

14.3.    These Terms, together with the Privacy Policy and any additional terms, conditions or policies expressly referred to herein, constitute the entire agreement between you and OBDeleven with respect to the Services and supersede all prior or contemporaneous agreements, proposals or communications, whether electronic, oral or written, between you and OBDeleven.

 

14.4.    Failure or delay by OBDeleven to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

 

14.5.    If any provision of these Terms is held to be unenforceable, invalid or illegal, that provision shall be modified to the minimum extent necessary to make it enforceable, valid and legal, and the rest of these Terms shall remain in full force and effect.

 

 

 

15.1.    OBDeleven complies with Extended Producer Responsibility (EPR) obligations for packaging and for electronic equipment in multiple jurisdictions. Where applicable, information about national registrations and schemes includes (but may not be limited to) the following:

 

15.1.1.    Lithuania: Packaging – “Žalias taškas”; Electronic Equipment – “GIA”.

 

15.1.2.    Germany: Packaging – LUCID ID DE2076216425366 (agreement with Recycling Dual); Electronic Equipment – Stiftung EAR WEEE No. DE95462549 (agreement with HPM).

 

15.1.3.    France: Packaging – UDI by ADEME FR261798_01MYOY (agreement with CITEO); Electronic Equipment – WEEE IDU No. FR045563_05P91P (agreement with Ecologic).

 

15.2.    You are responsible for complying with local environmental requirements regarding disposal, recycling and return of electronic equipment and packaging as required by your national legislation.