5. The Services of OBDeleven, UAB can be used both by registered and nonregistered users, but to be able to benefit from all the functions and content of the Site and Application, you need to create your Service user account and, if you wish, to acquire the hardware and software of OBDeleven, UAB. By using the Services (despite the fact that you are a registered user), you commit to complying with these Terms of Use.

6. You may register at the Site and Application and use the information contained on them, if such right of yours is not restricted by the provisions of applicable legislation (including, but not limited to requirements for the user’s age and legal capacity). By agreeing with these Terms of Use you confirm that you have the right to make an autonomous decision concerning the use of Services, or that you use the Services with the consent of your legal representative. In the event OBDeleven, UAB becomes aware that you are using the Services without having such right or in violation of provisions of these Terms of Use, we have the right to cancel your account, including all data of the user, or otherwise restrict your ability to use the Services.

7. By registering at the Site and Application you confirm that you will use the created account personally and will not disclose your password and/or the data required for logging to any third parties (this information is confidential). All actions taken after connecting to the Services in your name (as the user of Services) are considered taken by you personally, and you will bear all the responsibility for their consequences. Each user account must be assigned to a natural person (collective or workshop accounts are not permitted).

8. OBDeleven, UAB strives for it, but does not ensure or guarantee that the Services are provided without interruptions, or that the information contained on the Site and/or Application is archived. At the discretion of OBDeleven, UAB, the Site, the Application and the information as well as the prices and functions contained on them may be changed or removed at any time without a separate prior notice.

 

10. You may use the information contained on the Site and/or Application for your personal needs, but you must not plagiarise it or use it otherwise for profit or remuneration.

11. By posting, comments, forum subjects or any other content created by you on the Site and/or Application, you assume all and any liability for such actions, and ensure that the nature of posted content is not illegal or legally restricted, incorrect, misleading, defamatory, threatening, discriminating, fraudulent, pornographic, inciting national, ethnic, racial or religious hatred, or otherwise infringing rights of individuals.

12. When publishing, storing control unit’s charts or other information, it is strongly recommended that you do not use, or use as little as possible, your personal data, as it may be accessible to others later.

13. OBDeleven, UAB is not responsible for any content created or posted by Service users on the Site and/or Application (including, but not limited to the Ads, comments, personal messages, subjects of discussions (forums), files, links, etc. uploaded by users). OBDeleven, UAB has the right (but is not obligated to do so) to check, at its own discretion, the content received from the Service user and transmitted further in order to identify any unwelcome content or any content infringing these Terms of Use in the context of using the Services, and to remove such content at its own discretion without a separate notice as well as cancel such user’s access to the Services.

14. OBDeleven, UAB is not involved in any purchase and sale, exchange or any other transactions offered by you or other users of Services. The content created by you or other users of Services (opinions, offers, etc.) does not constitute an offer of OBDeleven, UAB to enter into a transaction, does not create any obligations nor otherwise bound OBDeleven, UAB which is not and may not be considered as an intermediary between you or other users of Services, your authorised person, surety, or otherwise associated with the content created by any user of Services.

15. OBDeleven, UAB reserves the right to share with other users, the content created and published by users of the Services on the Website and/or Mobile Application (including, but not limited to, comments, private messages, discussion (forum) topics, labels, articles, files uploaded by the users, links, etc.), which may be useful to them, but without sharing any of your personal data, known to OBDeleven, UAB.

16. By creating content on the Site and/or Application, you commit to complying with the requirements for such actions, i.e. to post discussions / comments in the correctly selected category, to immediately remove your post that is no longer relevant, misleading or otherwise incompatible with these Terms of Use, to refrain from spreading any knowingly false or misleading information, advertising, offering goods and/or services trading in which is inconsistent with the legislation or good morals and ethical standards, to refrain from offering or using Services for any illegal conduct or transactions.

17. The OBDeleven app works only for those users, who are located in EU and European Economic Area countries, Switzerland, Turkey, UK, USA and it’s territories and commonwealths and use NextGen devices. 

18. By using the Services of OBDeleven, UAB, you may acquire certain hardware (OBDeleven device, adapter, etc.) and software / virtual goods (OBDeleven mobile application, PRO or ULTIMATE subscription plans, applied after 15.06.2021, credits codes and etc.) enabling you to run a system diagnostics, carry out programming (coding), and monitoring of the selected vehicle, and to use other related functions. The hardware sold by OBDeleven, UAB operates only with OBDeleven and OBDeleven VAG mobile applications.

19. The activation code for credits for Pro and ULTIMATE plans is valid and can be used within 365 days from the moment of purchase.

20. When you have a PRO/ULTIMATE Subscription, you cannot activate another PRO/ULTIMATE subscription earlier than 30 calendar days before the subscription expires.

21. When you have a PRO/ULTIMATE subscription and 30 calendar days or less before the expiry of the subscription, the validity period is extended for the remaining time of the previously active subscription.

22. If you have an ULTIMATE subscription and there are 30 calendar days or less left before expiry, it is possible to activate a PRO subscription, which will become active only when the ULTIMATE subscription expires.

23. If you have a PRO subscription, you can activate ULTIMATE subscription, which will become active immediately, and the remaining unused PRO subscription time can be used after the ULTIMATE subscription expires.

24. When the ULTIMATE Plan expires, the remaining time of the PRO Plan (if the PRO Plan was active before the activation of the ULTIMATE Plan) or to the Lifetime PRO Plan (if you purchased it before 15/06/2021) will be applied. If you did not have a PRO or PRO Lifetime plan before activating the ULTIMATE plan, then the Basic plan will be activated after the expiry of the ULTIMATE plan. If you had a PRO subscription plan, after its expiry the Basic plan will be activated.

25. If you activate the ULTIMATE subscription Plan while the PRO Plan was active and you return the unused ULTIMATE Plan, then the balance of the PRO Plan will be calculated as it was before the purchase of the ULTIMATE Plan.

 

26. The OBDeleven "Lifetime VAG Pro" Plan, is applicable solely within the OBDeleven VAG application, grants users access to specific Pro functionalities for Volkswagen Group cars (Long Coding, Adaptations, Basic Settings, Subsystem coding, Output test, Gateway list coding, Change diagnostic service, Security Access,  SFD Unlock, and Unlimited vehicles on the account). This Plan is non-transferable to the main OBDeleven application, and excludes access to any new vehicle brands, features or functionalities developed after June 15, 2021. "Lifetime" access is defined by the lifespan of the VAG App, with OBDeleven reserving the right to alter or discontinue the OBDeleven VAG App or its services at any time. 

27. The LIST of vehicle models compatible with the hardware and software of OBDeleven, UAB (the List) is published on the Site and Application. OBDeleven, UAB ensures that the offered software and hardware are fit to be used and compatible with the vehicle models specified in the List, but OBDeleven, UAB does not assume any liability nor provide compensations in any form if you have acquired this equipment disregarding the fact that it is not fit for use with the vehicle models that are not on the List.

28. The Application operates with all mobile devices which have Android 8.0, iOS (OBDeleven VAG 14 and OBDeleven 16) or later software version and use remote databases, accordingly the use of Services requires a good internet connection. To be able to enjoy good quality of Services, you have to meet the conditions necessary for appropriate functioning of the Services as described in these Terms of Use.

29. OBDeleven, UAB would like to point out that by using the internet connection necessary for functioning of the Services you may incur certain expenses to pay for the services of the internet service provider. OBDeleven, UAB is not responsible for such costs, and is not obligated to refund them for you.

30. The price for hardware and software of OBDeleven, UAB, the settlement and delivery procedure, the terms of return of goods, and other relevant information is described in the sections for ordering certain equipment on the Site and Application, also in Terms for Delivery and Return and Warranty Conditions.

31. VAT (or an equivalent) outside the EU, customs, and other related costs are paid by purchaser according to the legislation requirements of the purchaser’s country and those costs are not included in the final price of the product.

32. If you have acquired hardware of poor quality, you may return it to OBDeleven, UAB and request it to be replaced by a similar product of adequate quality, or to recover the money paid for the product of inadequate quality. 

33. By using the Services, you confirm your awareness and understanding that you may affect electronic and technical systems of a vehicle by using the functions of Application. All the responsibility and risk of any effects on functioning of a vehicle resulting from the use of hardware and software of OBDeleven, UAB, including, but not limited to the effects on functioning of safety systems, rest exclusively with you.

 

34. OBDeleven disclaims all responsibility related to the performance and outcomes of Artificial Intelligence (AI) features within the OBDeleven VAG application. Users acknowledge that AI-based functionalities are provided "as is" and may evolve over time. OBDeleven makes no guarantees regarding the accuracy, reliability, or suitability of AI-generated recommendations or actions for specific vehicles or scenarios. The user assumes all risks associated with the use of such AI features, agreeing that OBDeleven shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of AI capabilities within the application. 

 

35. By purchasing the goods, you acknowledge that you are aware and understand that the goods are certified with CE, FCC, KC, UKCA, MIC and IC marking and comply with the standards applicable by the legislation of the issuing country. You also acknowledge that you are aware and understand that each country may impose different requirements on specific goods. You undertake to purchase goods in accordance with the requirements of the legislation country. You will bear sole liability and risk for any consequenses arising from aquisition and use of the Goods when such goods are subject to different requirements in your country, or their use and aquisition is prohibited in your country.

 

36. When using the Mobile Application and OBDevelen hardware to connect to the SFD (Schutz Fahrzeug Diagnose / Vehicle Diagnostic Protection) service, you must comply with the following rules:

• the SFD service is only allowed to be used as part of the actions required for the repair (purpose limitation);

• you are personally responsible for all the SFD activities carried out under your user name;

• any forwarding of SFD tokens to third parties is prohibited;

• the data protection provisions that are applicable in each case must be observed in relation to the vehicle user.

• the maximum permissible number of SFD interface and VIN number requests is:

○ 100 requests per user per hour;

○ 1000 requests per user per day;

○ 40 different VIN’s per user per day. 

37. Volkswagen shall carry out necessary scheduled maintenance on hardware, software and network components, preferably between 10:00 am and 12 noon CET (between 11:00 am and 13:00 Lithuania time) on the second Sunday of the month. Activity interruptions are possible at this time.

38. The Terms of use of the Volkswagen Group's SFD service can be accessed HERE. We will inform you each time there is a change in the terms of use of the Volkswagen Group's SFD service and ask for your consent to the changed terms. The access to the SFD service and any associated functionalities are provided directly by Volkswagen Group. As such, any disruption or malfunction of the SFD service, including, but not limited to, issues with access, connectivity, or functionality, may impact the performance of the Services. OBDeleven, UAB disclaims all liability for any interruptions, limitations, or failures in its Services that result from issues related to the SFD service, as outlined above. You acknowledge and agree that OBDeleven, UAB is not responsible for any consequences arising from the malfunction or unavailability of the SFD service.

39. If you use the SFD service in violation to these terms of use or the Volkswagen Group's SFD terms of use, you may face the following consequences:

- wrongful use (e.g. a breach of the SFD Terms of Use, exceeding the maximum permissible number of requests, transmitting invalid requests) may result in internal assessments and investigations, in turn leading to the account being blocked and - in the case of fraud - giving rise to legal consequences as well;

- unlawful use (e.g. tampering with control units, modifications to vehicles without the consent of the vehicle user / keeper) may immediately result in the user being blocked and the investigative authorities being brought in.

40. You must use the hardware and software of OBDeleven, UAB in a responsible manner, having critically assessed your knowledge about programming (coding) of a vehicle. The use of functions of the Application may disarray the default (factory) settings of the vehicle, and disrupt work of the key systems, including braking, safety and others as a result of which the vehicle may become unfit or unsafe to be operated. The use of functions of the Application may void the warranty applicable to the vehicle, its separate parts and systems, and accordingly you should contact vehicle manufacturer’s representatives for validity of warranty terms. We do not advise using functions of the Application if you do not have special knowledge of programming (coding) of a vehicle.

41. If there is a suspicion that some settings do not work properly after the use of Application, it is highly recommended to contact our customer support firstly.  

42. The use of the Application functions may inflict damage on your or third party property, health or life. Do not use the Application, if you do not understand, anticipate and/or wish to experience the effects that may be caused by the use of certain functions, including, but not limited to those listed below:

- Adaptations;

- Long Adaptations;

- Basic Settings;

- Security Access;

- Coding;

- Coding II;

- Long Coding;

- Subsystem coding;

- Output test;

- Gateway list coding;

- Change diagnostic service.

43. OBDELEVEN, UAB DOES NOT BEAR ANY DIRECT OR INDIRECT LIABILITY FOR PECUNIARY OR NON-PECUNIARY DAMAGE CAUSED OR THAT MAY BE CAUSED TO YOUR OR THIRD PARTY PROPERTY, HEALTH OR LIFE AS A RESULT OF USE OF THE HARDWARE OR SOFTWARE OF OBDELEVEN, UAB.

44. OBDELEVEN, UAB DOES NOT BEAR ANY DIRECT OR INDIRECT LIABILITY FOR THE WARRANTY APPLICABLE TO THE VEHICLE, ITS SEPARATE SYSTEMS OR PARTS, OR FOR INVALIDITY OF SUCH WARRANTY AS A RESULT OF USE OF THE HARDWARE OR SOFTWARE OF OBDELEVEN, UAB.

45. In any case the liability of OBDeleven, UAB arising out of or related to the Services or these Terms of Use is restricted to the maximum amount you have paid for the use of OBDeleven, UAB Services.

46. For your own safety, OBDeleven, UAB warns you against using the Services while driving. OBDeleven, UAB is not responsible and will not indemnify for any damages sustained due to failure to observe this provision.

47. All the provisions of these Terms of Use irrespective of their language are binding upon you if you use the Services of OBDeleven, UAB.

48. When you access the Services as a user, these Terms of Use do not restrict or forfeit your rights guaranteed by provisions of applicable legislation.

56. The law of the Republic of Lithuania applies to the relationship between you and OBDeleven, UAB arising out of the use of Services and governed by these Terms of Use.

57. Any disagreements between you and OBDeleven, UAB arising out of provision of Services or these Terms of Use will be solved through negotiations, and in the event of failure to reach an agreement, the disputes will be resolved at a court of the Republic of Lithuania based on the domicile of OBDeleven, UAB.

58. OBDeleven, UAB may, at any time, assign its rights and obligations arising out of the use of Services and these Terms of Use to any third parties without a separate notice to you.

59. OBDeleven, UAB has the right to amend these Terms of Use any time without a separate prior notice to you. The changes will come into effect at the moment they are published on the Site or Application.

60. OBDeleven, UAB is registered under several eco-organizations, what shows the company’s eco-contributions required by law. These registrations and registration numbers provided by responsible organizations are used to monitor and control compliance with Extended Producer Responsibility (EPR) obligations for packaging and electronic equipment. 

a. Lithuania: 

• Packaging: agreement with “Žalias taškas”;

• Electronic Equipment: agreement with “GIA”.

b. Germany:

• Packaging: LUCID ID.: DE2076216425366, agreement with “Recycling Dual”; 

• Electronic Equipment: Stiftung ear WEEE No.: DE 95462549, agreement with HPM. 

c. France:

• Packaging: UDI by ADEME: FR261798_01MYOY, agreement with CITEO;

• Electronic Equipment: WEEE (IDU) No.: FR045563_05P91P, agreement with Ecologic.