Last updated: December 16, 2022
2. The administrator of the Services is UAB “Voltas IT”, legal entity code 303255404, registered address at Karaliaus Mindaugo pr. 38, 44307 Kaunas, Lithuania, e-mail [email protected] (“Voltas IT”).
USING THE SERVICES
7. By registering at the Site and Application you confirm that you will use the created account personally and will not disclose your password and/or the data required for logging to any third parties (this information is confidential). All actions taken after connecting to the Services in your name (as the user of Services) are considered taken by you personally, and you will bear all the responsibility for their consequences. Each user account must be assigned to a natural person (collective or workshop accounts are not permitted).
8. Voltas IT strives for it, but does not ensure or guarantee that the Services are provided without interruptions, or that the information contained on the Site and/or Application is archived. At the discretion of Voltas IT, the Site, the Application and the information as well as the prices and functions contained on them may be changed or removed at any time without a separate prior notice.
9. You may use the information contained on the Site and/or Application for your personal needs, but you must not plagiarise it or use it otherwise for profit or remuneration.
10. By posting, comments, forum subjects or any other content created by you on the Site and/or Application, you assume all and any liability for such actions, and ensure that the nature of posted content is not illegal or legally restricted, incorrect, misleading, defamatory, threatening, discriminating, fraudulent, pornographic, inciting national, ethnic, racial or religious hatred, or otherwise infringing rights of individuals.
11. When publishing, storing control unit’s charts or other information, it is strongly recommended that you do not use, or use as little as possible, your personal data, as it may be accessible to others later.
13. Voltas IT is not involved in any purchase and sale, exchange or any other transactions offered by you or other users of Services. The content created by you or other users of Services (opinions, offers, etc.) does not constitute an offer of Voltas IT to enter into a transaction, does not create any obligations nor otherwise bound Voltas IT which is not and may not be considered as an intermediary between you or other users of Services, your authorised person, surety, or otherwise associated with the content created by any user of Services.
14. Voltas IT reserves the right to share with other users, the content created and published by users of the Services on the Website and/or Mobile Application (including, but not limited to, comments, private messages, discussion (forum) topics, labels, articles, files uploaded by the users, links, etc.), which may be useful to them, but without sharing any of your personal data, known to Voltas IT.
16. BMW application works only for those users, who are located in EU and European Economic Area countries, Switzerland, Turkey, UK, USA and it’s territories and commonwealths and use NextGen devices.
SOFTWARE AND HARDWARE
17. By using the Services of Voltas IT, you may acquire certain hardware (OBDeleven device, adapter, etc.) and software / virtual goods (OBDeleven mobile application, PRO or Ultimate subscription plans, applied after 15.06.2021, credits codes and etc.) enabling you to run a system diagnostics, carry out programming (coding), and monitoring of the selected vehicle, and to use other related functions. The hardware sold by Voltas IT operates only with OBDeleven mobile application.
18. The credit activation code for credits for Pro and Ultimate plans is valid and can be used within 365 days from the moment of purchase.
19. When you have a PRO/Ultimate Subscription, you cannot activate another PRO /Ultimate subscription earlier than 30 calendar days before the subscription expires.
20. When you have a PRO/Ultimate subscription and 30 calendar days or less before the expiry of the subscription, the validity period is extended for the remaining time of the previously active subscription.
21. If you have an Ultimate subscription and there are 30 calendar days or less left before expiry, it is possible to activate a PRO subscription, which will become active only when the ULTIMATE subscription expires.
22. If you have a PRO subscription, you can activate ULTIMATE subscription, which will become active immediately, and the remaining unused PRO subscription time can be used after the Ultimate subscription expires.
23. When the Ultimate Plan expires, the remaining time of the PRO Plan (if the PRO Plan was active before the activation of the Ultimate Plan) or to the Lifetime PRO Plan (if you purchased it before 15/06/2021) will be applied. If you did not have a PRO or PRO Lifetime plan before activating the Ultimate plan, then the Basic plan will be activated after the expiry of the Ultimate plan. If you had a PRO subscription plan, after its expiry the Basic plan will be activated.
24. If you activate the Ultimate subscription Plan while the PRO Plan was active and you return the unused Ultimate Plan, then the balance of the PRO Plan will be calculated as it was before the purchase of the Ultimate Plan
25. The LIST of vehicle models compatible with the hardware and software of Voltas IT (the List) is published on the Site and Application. Voltas IT ensures that the offered software and hardware are fit to be used and compatible with the vehicle models specified in the List, but Voltas IT does not assume any liability nor provide compensations in any form if you have acquired this equipment disregarding the fact that it is not fit for use with the vehicle models that are not on the List.
27. Voltas IT would like to point out that by using the internet connection necessary for functioning of the Services you may incur certain expenses to pay for the services of the internet service provider. Voltas IT is not responsible for such costs, and is not obligated to refund them for you.
28. The price for hardware and software of Voltas IT, the settlement and delivery procedure, the terms of return of goods, and other relevant information is described in the sections for ordering certain equipment on the Site and Application, also in Terms for Delivery and Return and Warranty Conditions.
29. VAT (or an equivalent) outside the EU, customs, and other related costs are paid by purchaser according to the legislation requirements of the purchaser’s country and those costs are not included in the final price of the product.
30. If you have acquired hardware of poor quality, you may return it to Voltas IT and request it to be replaced by a similar product of adequate quality, or to recover the money paid for the product of inadequate quality.
31. By using the Services, you confirm your awareness and understanding that you may affect electronic and technical systems of a vehicle by using the functions of Application. All the responsibility and risk of any effects on functioning of a vehicle resulting from the use of hardware and software of Voltas IT, including, but not limited to the effects on functioning of safety systems, rest exclusively with you.
32. When using the Mobile Application and OBDevelen hardware to connect to the SFD (Schutz Fahrzeug Diagnose / Vehicle Diagnostic Protection) service, you must comply with the following rules:
- the SFD service is only allowed to be used as part of the actions required for the repair (purpose limitation);
- you are personally responsible for all the SFD activities carried out under your user name;
- any forwarding of SFD tokens to third parties is prohibited;
- the data protection provisions that are applicable in each case must be observed in relation to the vehicle user.
- the maximum permissible number of SFD interface and VIN number requests is:
• 100 requests per user per hour;
• 1000 requests per user per day
• 40 different VIN’s per user per day.
33. Volkswagen shall carry out necessary scheduled maintenance on hardware, software and network components, preferably between 10:00 am and 12 noon CET (between 11:00 am and 13:00 Lithuania time) on the second Sunday of the month. Activity interruptions are possible at this time.
- unlawful use (e.g. tampering with control units, modifications to vehicles without the consent of the vehicle user / keeper) may immediately result in the user being blocked and the investigative authorities being brought in
36. You must use the hardware and software of Voltas IT in a responsible manner, having critically assessed your knowledge about programming (coding) of a vehicle. The use of functions of the Application may disarray the default (factory) settings of the vehicle, and disrupt work of the key systems, including braking, safety and others as a result of which the vehicle may become unfit or unsafe to be operated. The use of functions of the Application may void the warranty applicable to the vehicle, its separate parts and systems, and accordingly you should contact vehicle manufacturer’s representatives for validity of warranty terms. We do not advise using functions of the Application if you do not have special knowledge of programming (coding) of a vehicle.
37. If there is a suspicion that some settings do not work properly after the use of Application, it is highly recommended to contact our customer support firstly.
38. The use of the Application functions may inflict damage on your or third party property, health or life. Do not use the Application, if you do not understand, anticipate and/or wish to experience the effects that may be caused by the use of certain functions, including, but not limited to those listed below:
- Long Adaptations;
- Basic Settings;
- Security Access;
- Coding II;
- Long Coding;
- Subsystem coding;
- Output test;
- Gateway list coding;
- Change diagnostic service.
39. VOLTAS IT DOES NOT BEAR ANY DIRECT OR INDIRECT LIABILITY FOR PECUNIARY OR NON-PECUNIARY DAMAGE CAUSED OR THAT MAY BE CAUSED TO YOUR OR THIRD PARTY PROPERTY, HEALTH OR LIFE AS A RESULT OF USE OF THE HARDWARE OR SOFTWARE OF VOLTAS IT.
40. VOLTAS IT DOES NOT BEAR ANY DIRECT OR INDIRECT LIABILITY FOR THE WARRANTY APPLICABLE TO THE VEHICLE, ITS SEPARATE SYSTEMS OR PARTS, OR FOR INVALIDITY OF SUCH WARRANTY AS A RESULT OF USE OF THE HARDWARE OR SOFTWARE OF VOLTAS IT.
42. For your own safety, Voltas IT warns you against using the Services while driving. Voltas IT is not responsible and will not indemnify for any damages sustained due to failure to observe this provision.
45. Voltas IT will retain the title and copyright (unlimited by territory) to the Site and Application as well as to the information provided on them, including (without any restrictions) provision of content, images, texts, other graphic elements, logos, photo images, and videos on the Site and Application.
46. Links to third party websites which do not belong to Voltas IT may be posted on the Site and/or Application. We do not control, in any manner, the websites the links to which are provided, and do not evaluate the content of those websites, nor assume any responsibility for their content, the use of or accessing such websites.
47. Intellectual property rights to user-generated content (including applications, algorithms, functionalities etc.) on the OBDeleven site and Application belong to VOLTAS IT. By creating content, including apps, functionalities, algorithms etc., using the OBDeleven site and/or Application and the tools provided on them, you understand and agree that any related intellectual property rights hereto are transferred indefinitely and free of charge to VOLTAS IT..
PRODUCT RETURN POLICY
48. Quality hardware can be returned to VOLTAS IT within 14 working days for any reason. Returned goods must be in the original packaging and without marks of use. Shipping costs are non-refundable.
49. Virtual goods, such as PRO and Ultimate subscription plans, can be returned within 30 days if you have not used them within 30 days of purchase. If you have used at least one feature of PRO or Ultimate subscription plans, they cannot be returned.
50. Unused credit activation codes can be returned within 30 days (starting from the moment the code is purchased).
51. More information regarding the return process might be found HERE.
56. Voltas IT is registered under several eco-organizations, what shows the company’s eco-contributions required by law. These registrations and registration numbers provided by responsible organizations are used to monitor and control compliance with Extended Producer Responsibility (EPR) obligations for packaging and electronic equipment.
- Packaging: agreement with “Žalias taškas”;
- Electronic Equipment: agreement with “GIA”.
- Packaging: LUCID ID.: DE2076216425366, agreement with “Recycling Dual”;
- Electronic Equipment: Stiftung ear WEEE No.: DE 95462549, agreement with HPM.
- Packaging: UDI by ADEME: FR261798_01MYOY, agreement with CITEO;
- Electronic Equipment: WEEE (IDU) No.: FR045563_05P91P, agreement with Ecologic