Item sent via Lithuania post (AB "Lietuvos paštas") or Deutsche Post DHL delivery may take up to 3-14 business days in Europe, and 7-30 business days in the United States of America and 14-30 in Canada. Due to the COVID-19 situation, some orders may be delayed and delivery could extend up to 4 weeks.
Item sent via UPS courier or DHL carrier may take up to 1-3 business days in Europe and 2-5 business days in the United States of America and Canada.
Such virtual goods as a PRO/Ultimate subscription version license activation code will be delivered via e-mail after the payment is confirmed.
IMPORTANT: Due to the worldwide COVID-19 situation, we want to inform you that shipping and delivery of the OBDeleven products may take longer depending on the third-party (shipping companies, local postal work environment, and etc.:) influence.
Lithuanian post (AB “Lietuvos paštas”), Deutsche Post DHL, UPS courier and DHL Express and Amazon carrier services
After package is sent, you will get an automatic e-mail from our system that the package is in transit. In this email, you will find the link which will redirect you to the tracking information. The tracking information is not available if the shipment was sent on the same day, but, it will be available in the period of 24 hours.
If you have entered the incorrect address in the order form, please contact the customer service immediately by going to My account > Order history and details > Details > Fill up Add a message form.
We will not be able to change the address if the shipment is already sent.
Sometimes the shipments are delayed because of the logistics or third-party delivery companies. The first step, in this case, for you to check the tracking information and status. If tracking information doesn't show anything, please contact our customer support.