Unable to receive support in the application


If you are unable to access live chat, FAQ page, or any kind of assistance within your application, please make sure your application is up-to-date. Previous customer support platform has been discontinued within applications and website, which means that application versions under 1.7.1 (iOS) and 0.47.1 (Android/HarmonyOS) are unable to receive customer support service.

Solution: update your application to the newest version available and you will be able to reach our customer support team immediately.

You can update your applications here:

AppStore

Google Play Store

Huawei AppGallery

If you are still having issues, feel free to reach out to our support team via the website's live chat or direct email - [email protected]