General

Important information: Update for OBDeleven app and operating systems 

To ensure faster development of new features, security, and compliance with the highest quality standards a major OBDeleven update will be applied on the 1st of July. It will affect:

Android users:

Operating system:

After this update, OBDeleven Android app will only work on phones running Android 5.0 or above. That means Android 5.0 will still work, but older Android versions, like 4.X, will not be compatible with OBDeleven app anymore.  

• Until the  1st of July, the current version will continue to run.

• After the 1st of July, an existing application will continue to work, but it no longer can be updated, and could not be installed from the app store on devices using android 4.X versions. Over time, app features might stop working as well.

Minimum software needed: Android 5.0 and above

Application

You will need to download the latest version of OBDeleven application, otherwise, you will not be able to purchase and use in-app digital products (credits and PRO versions).

iOS users:

Operating system:

Minimum software needed: iOS 11 and above

Application: 

You will need to download the latest version of OBDeleven application, otherwise, you will not be able to purchase and use in-app digital products (credits and PRO versions).

Is my vehicle supported by OBDeleven?

The OBDeleven device fully supports all Volkswagen group vehicles:

  • AUDI
  • VOLKSWAGEN
  • ŠKODA
  • SEAT 
  • BENTLEY*
  • LAMBORGHINI**

  *Manufactured after 1991

**Manufactured after 2011

Every different vehicle model could be checked in OBDeleven application. How to do that? Press HERE

Which Android version is necessary to use for OBDeleven software?

To use OBDeleven application, the phone or a tablet, must have Android 5.0 or later versions.

What is order reference ID? 

Order reference ID helps us to identify your order in our system.

The ID will be provided via email after the order is confirmed. The reference ID is a combination of 9 uppercase letters. The example: ABCCBABCA 

Why I can't log in?

By creating an account in the application you will not be able to log in with the same account on the website or vice versa. Our site and application use different systems.

If you still aren't able to log in, could be, that you forgot the password and you can reset that by using the "Forgot password" function. Enter the email exactly as you have entered it by creating the account. If you have used uppercase letters or any other symbols you will be required to use them every time by logging in. 

The response time of customer support?

The OBDeleven Customer Service team is available Monday through Friday, from 07:00 AM to 04:00 PM (Timezone UTC+03:00). So, if you have not received the response from them, they will answer the question at the available time as soon as possible. 

What is the minimum software version needed? 

iOS 11 and above, Android 5.0 and above

Who is CAN?

CAN - a smart vehicle assistant, powered by artificial intelligence.

His mission is to: provide you with information regarding OBDeleven, help with technical issues, and answer your queries. His smart capabilities will expand everyday learning from your behavior and understanding you better with ambitious plans for future development. Want to know him better – read HERE.

Does OBDeleven use AI?

Artificial intelligence (AI), integrated into OBDeleven virtual assistant CAN, serves for automated, smarter, and more strategic customer service and better customer relationship management.

As a Chatbot CAN helps to anticipate specific customer needs learning from their contexts, previous chat history, and preferences. This assistant is invented to:

  • Provide customer with information regarding OBDeleven
  • Help identify the vehicle
  • Help customer with technical issues
  • Respond to customer queries
  • Forward customer feedback to the development team

There are more AI-powered digital solutions planned in the future to improve every aspect of our business for rich customer experience.