General

Important information: Update for OBDeleven app and operating systems 

To ensure faster development of new features, security, and compliance with the highest quality standards a major OBDeleven update was applied on the 1st of July, 2020. It will affect:

Android users:

Operating system:

After this update, OBDeleven Android app will only work on phones running Android 5.0 or above. That means Android 5.0 will still work, but older Android versions, like 4.X, will not be compatible with OBDeleven app anymore.  

An existing application will continue to work, but it no longer can be updated, and could not be installed from the app store on devices using android 4.X versions. Over time, app features might stop working as well.

Minimum software needed: Android 5.0 

Application

You will need to download the latest version of OBDeleven application, otherwise, you will not be able to purchase and use in-app digital products (credits and PRO/Ultimate subscription versions).

iOS users:

Operating system:

Minimum software needed: iOS 11 

Application: 

You will need to download the latest version of OBDeleven application, otherwise, you will not be able to purchase and use in-app digital products (credits and PRO/Ultimate subscription versions).

Is my vehicle supported by OBDeleven?

The OBDeleven device fully supports all Volkswagen group vehicles:

  • AUDI
  • VOLKSWAGEN
  • ŠKODA
  • SEAT 
  • BENTLEY*
  • LAMBORGHINI**

  *Manufactured after 1991

**Manufactured after 2011

Every different vehicle model could be checked in OBDeleven application. How to do that? Press HERE

What is order reference ID? 

Order reference ID helps us to identify your order in our system.

The ID will be provided via email after the order is confirmed. The reference ID is a combination of 9 uppercase letters. The example: ABCCBABCA 

Why I can't log in?

By creating an account in the application you will not be able to log in with the same account on the website or vice versa. Our site and application use different systems.

If you still aren't able to log in, could be, that you forgot the password and you can reset that by using the "Forgot password" function. Enter the email exactly as you have entered it by creating the account. If you have used uppercase letters or any other symbols you will be required to use them every time by logging in. 

The response time of customer support?

The OBDeleven Customer Service team is available Monday through Friday, from 07:00 AM to 04:00 PM (Timezone UTC+03:00). So, if you have not received the response from them, they will answer the question at the available time as soon as possible. 

What is the minimum software version needed? 

iOS 11 and above, Android 5.0 and above

Who is CAN?

CAN - a smart vehicle assistant, powered by artificial intelligence.

His mission is to: provide you with information regarding OBDeleven, help with technical issues, and answer your queries. His smart capabilities will expand everyday learning from your behavior and understanding you better with ambitious plans for future development. Want to know him better – read HERE.

Does OBDeleven use AI?

Artificial intelligence (AI), integrated into OBDeleven virtual assistant CAN, serves for automated, smarter, and more strategic customer service and better customer relationship management.

As a Chatbot CAN helps to anticipate specific customer needs learning from their contexts, previous chat history, and preferences. This assistant is invented to:

  • Provide customer with information regarding OBDeleven
  • Help identify the vehicle
  • Help customer with technical issues
  • Respond to customer queries
  • Forward customer feedback to the development team

There are more AI-powered digital solutions planned in the future to improve every aspect of our business for rich customer experience.

Why I can not buy or use digital content in OBDeleven application?

You need to download the latest application version. The application is constantly updated to ensure the best functionality.

Why application does not work on my Android phone?

The most recent version of OBDeleven app is compatible with Android 5.0 and above.

To ensure faster development of new features, security, and compliance with the highest quality standards we are constantly updating the software.  After last update OBDeleven application is not compatible with the Android version before 5.0 and do not allow connection to the vehicle.

What is OBDeleven Affiliate Program?

Affiliate Program is a process of earning commissions for recommending or advertising OBDeleven. When signed up for the Program you get a unique Affiliation link that redirects to OBDeleven website. You may use it referring to our product: in your social media accounts, on your website, and in your email messages. For every purchase made through your affiliate links, you will get 10% commissions.

To join the Affiliation program you should create an account on the OBDeleven website and agree with the Terms of the program. If you already have an OBDeleven account, you will need to sign and agree with the Terms.

Commissions will be paid once a month. The minimum amount for payment is 100 Euro. For an Affiliate to receive a commission, the referred account must remain active for a minimum of 60 days. You cannot refer yourself, and you will not receive a commission on your own accounts. There is also a limit of one commission per referral. Payments will only be sent for transactions that have been successfully completed. Transactions that result in chargebacks or refunds will not be paid out. 

Does the company work in compliance with ISO standards?

Voltas IT works in compliance with ISO 9001 and ISO 27001 standards to meet customer and legal requirements. 

The ISO 9001 standard specifies the requirements for an organization to demonstrate that an effective quality management system is in place and consistently provides quality-driven products.

ISO 27001 is the internationally recognized standard that guides an organization to implement and maintain an effective information security management system.