User manual
Quick start guide

General
Important information: Update for OBDeleven app and operating systems 

To ensure faster development of new features, security, and compliance with the highest quality standards a major OBDeleven update will be applied on the 1st of July. It will affect:

Android users:

Operating system:

After this update, OBDeleven Android app will only work on phones running Android 5.0 or above. That means Android 5.0 will still work, but older Android versions, like 4.X, will not be compatible with OBDeleven app anymore.  

• Until the  1st of July, the current version will continue to run.

• After the 1st of July, an existing application will continue to work, but it no longer can be updated, and could not be installed from the app store on devices using android 4.X versions. Over time, app features might stop working as well.

Minimum software needed: Android 5.0 and above

Application

You will need to download the latest version of OBDeleven application, otherwise, you will not be able to purchase and use in-app digital products (credits and PRO versions).

iOS users:

Operating system:

Minimum software needed: iOS 11 and above

Application: 

You will need to download the latest version of OBDeleven application, otherwise, you will not be able to purchase and use in-app digital products (credits and PRO versions).

Is my vehicle supported by OBDeleven?

The OBDeleven device fully supports all Volkswagen group vehicles:

  • AUDI
  • VOLKSWAGEN
  • ŠKODA
  • SEAT 
  • BENTLEY*
  • LAMBORGHINI**

  *Manufactured after 1991

**Manufactured after 2011

Every different vehicle model could be checked in OBDeleven application. How to do that? Press HERE

Which Android version is necessary to use for OBDeleven software?

To use OBDeleven application, the phone or a tablet, must have Android 5.0 or later versions.

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Shipping
The shipping time?

Item sent via Lithuania post (AB "Lietuvos paštas") delivery may take up to 3-14 business days in Europe, and 7-30 business days in the United States of America and Canada.

Item sent via UPS courier may take up to 1-3 business days in Europe and 2-5 business days in the United States of America and Canada. 

Such virtual goods as: PRO license activation code will be delivered via the e-mail after the payment is confirmed. 

IMPORTANT: Due to the worldwide COVID-19 situation, we want to inform you that shipping and delivery of the OBDeleven products may take longer depending on the third-party (shipping companies, local postal work environment, and etc.:) influence.

These issues strongly affected Lithuanian Post (LP) postal operations causing significant shipping delays to these countries: Italy - 4 weeks, Spain - 4 weeks, Russia - 3 weeks, United States -10 weeks.

For our future customers from these countries we recommend choosing UPS shipping option to get your product in a timely manner. 

What shipping carriers do you use?

Lithuanian post (AB “Lietuvos paštas”) and UPS courier

How can I track my shipment?

After package is sent, you will get an automatic e-mail from our system that the package is in transit. In this email, you will find the link which will redirect you to the tracking information. The tracking information is not available if the shipment was sent on the same day, but, it will be available in the period of 24 hours.

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Warranty/Return
Do I have the device warranty?

Hardware devices provided by Voltas IT  (“Hardware”) are warranted to be free from defects in materials or workmanship under normal use (a) for new Hardware, two (2) years from the date of purchase by the original end-user purchaser, and (b) for refurbished Hardware, ninety (90) days after the date the refurbished Hardware is shipped by Voltas IT  to you or the remainder of the new Hardware Warranty Period, whichever is longer (as applicable, the “Warranty Period”).

To find more information about the warranty policy CLICK HERE

How I can return my order?

We are accepting 14 days return policy from the day the shipment were delivered. Item must be returned in original package and without marks of use. Virtual items as PRO version activation can't be returned for a refund. Shipping fee is not refundable. 

To start the case of item return please contact our customer service by providing order reference ID. 

OBDeleven device
Can I use PRO activation code with another OBDeleven device? 

PRO activation code is needed to activate the PRO functions in the user account. It means that the code is assigned to the one, unique user account and don't have an effect on any OBDeleven devices. If you have lost your device, you can buy a new one without PRO license and use it with your existing account on which PRO license is activated.

Can I use my OBDeleven device with different phones or tablets?

Connecting different phones or tablets have no effect on device itself, so, you can connect with unlimited number of phones or tablets to your OBDeleven device.

Can I use PRO activation code with the different user accounts?

If you have already used the activation code you will not be able to use that code again with another account.  

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Next generation OBDeleven device
What is the difference between Next generation and First generation devices?

Next generation device – more processing power, it works on Android and iOS, and will support more car brands when software will be ready.

First generation works on Android and supports only VAG group vehicles.

Can I use Next generation device for both: Android and iOS?

For Android you can download application in Google play store, for iOS – in App store.

Will my current PRO version work on new device?

PRO version - your current account - will work properly on new device. Next generation device will fully support Android while iOS PRO version is under development.

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Dashboard
How to redeem codes in user Dashboard?

If you purchased PRO license or credits on OBDeleven web site, you can redeem them in the user Dashboard.

Open the LINK

Sign in with your OBDeleven application account: enter same email and password as signing into the app when using OBDeleven device.

You can see your user email and user name in the top left corner.

The amount of credits in your user account is featured in the top right corner.

Enter your PRO code or the credits code.

Once you enter the code, you will be able to see the digital content.

Once you redeem the code, it will be instantly added to your OBDeleven application user account.

Press “Done” and your credits or PRO license will be ready to use.

How to login to user Dashboard?

Open the LINK

Enter your OBDeleven application user email and the password (pay attention to the capital letters).

WARNING! The website and the OBDeleven application accounts are running on different platforms, so you can not log in with the website account. Make sure that you are entering your OBDeleven application email and password!

You can log in via your Facebook or Twitter account if your OBDeleven application account is linked to it.

If you do not have the OBDeleven application account yet, you can Sign up for it.

Technical FAQ