User manual
Quick start guide

Is my vehicle supported by OBDeleven?

The OBDeleven device fully supports all Volkswagen group vehicles:

  • AUDI
  • SEAT 

  *Manufactured after 1991

**Manufactured after 2011

Every different vehicle model could be checked in OBDeleven application. How to do that? Press HERE

What is order reference ID? 

Order reference ID helps us to identify your order in our system.

The ID will be provided via email after the order is confirmed. The reference ID is a combination of 9 uppercase letters. The example: ABCCBABCA 

Why I can't log in?

By creating an account in the application you will not be able to log in with the same account on the website or vice versa. Our site and application use different systems.

If you still aren't able to log in, could be, that you forgot the password and you can reset that by using the "Forgot password" function. Enter the email exactly as you have entered it by creating the account. If you have used uppercase letters or any other symbols you will be required to use them every time by logging in. 

The shipping time?

Item sent via Lithuania post (AB "Lietuvos paštas") delivery may take up to 3-14 business days in Europe, and 7-30 business days in the United States of America and Canada.

Item sent via UPS courier may take up to 1-3 business days in Europe and 2-5 business days in the United States of America and Canada. 

Such virtual goods as: PRO license activation code will be delivered via the e-mail after the payment is confirmed. 

What shipping carriers do you use?

Lithuanian post (AB “Lietuvos paštas”) and UPS courier

How can I track my shipment?

After package is sent, you will get an automatic e-mail from our system that the package is in transit. In this email, you will find the link which will redirect you to the tracking information. The tracking information is not available if the shipment was sent on the same day, but, it will be available in the period of 24 hours.

Do I have the device warranty?

Hardware devices provided by Voltas IT  (“Hardware”) are warranted to be free from defects in materials or workmanship under normal use (a) for new Hardware, two (2) years from the date of purchase by the original end-user purchaser, and (b) for refurbished Hardware, ninety (90) days after the date the refurbished Hardware is shipped by Voltas IT  to you or the remainder of the new Hardware Warranty Period, whichever is longer (as applicable, the “Warranty Period”).

To find more information about the warranty policy CLICK HERE

How I can return my order?

We are accepting 14 days return policy from the day the shipment were delivered. Item must be returned in original package and without marks of use. Virtual items as PRO version activation can't be returned for a refund. Shipping fee is not refundable. 

To start the case of item return please contact our customer service by providing order reference ID. 

OBDeleven device
Can I use PRO activation code with another OBDeleven device? 

PRO activation code is needed to activate the PRO functions in the user account. It means that the code is assigned to the one, unique user account and don't have an effect on any OBDeleven devices. If you have lost your device, you can buy a new one without PRO license and use it with your existing account on which PRO license is activated.

Can I use my OBDeleven device with different phones or tablets?

Connecting different phones or tablets have no effect on device itself, so, you can connect with unlimited number of phones or tablets to your OBDeleven device.

Can I use PRO activation code with the different user accounts?

If you have already used the activation code you will not be able to use that code again with another account.  

Next generation OBDeleven device
What is the difference between Next generation and First generation devices?

Next generation device – more processing power, it works on Android and iOS, and will support more car brands when software will be ready.

First generation works on Android and supports only VAG group vehicles.

Can I use Next generation device for both: Android and iOS?

For Android you can download application in Google play store, for iOS – in App store.

Will my current PRO version work on new device?

PRO version - your current account - will work properly on new device. Next generation device will fully support Android while iOS PRO version is under development.

Technical FAQ